Professional Services Manager

Professional Services · Burlingame , California
Department Professional Services
Employment Type Full-Time
Minimum Experience Mid-level

Tora is looking for the best and the brightest to join our team in New York. We are a leading provider of advanced trading technology and financial services. Tora customers include internationally recognized hedge funds, mutual funds, and proprietary trading desks. Our solutions span the entire trading process, providing traders with a full suite of trade execution capabilities in markets across Asia, North America and Europe. We have over 250 employees located in Tokyo, Hong Kong, New York, Jersey (UK), Singapore, Sydney, Cluj-Napoca, and the San Francisco bay area.

 


We offer a dynamic, fast-paced workplace that attracts passionate professionals looking to advance their careers by joining a leader in the industry. Our culture was built upon an entrepreneurial spirit and complete focus on providing our clients innovative products and services. We offer professional growth through international exposure, an upbeat culture and excellent advancement opportunities.


 

JOB SUMMARY


You will be responsible for managing the execution and delivery of the value-added services that TORA provides to clients, including: onboarding, STP integration and management of other special projects to support the trading and operational activities of our clients.  This role will require a dynamic professional who has a strong focus on customer service, and can manage client expectations in the delivery of all committed project goals and timelines.


 


What you’ll do


  • You’ll become an expert in the functionality and use of the TORA OEMS and PRMS and the company’s other products and services
  • Work directly with traders, portfolio managers, back / middle office staff, brokers and other software vendors to implement solutions for our clients
  • Collaborate with Sales throughout the pre- and post-sales process, including discovery, setting up bespoke solution demonstrations, and assessing implementation requirements
  • Actively manage  the onboarding of new TORA clients, helping to align TORA solutions to client workflows, ensuring a smooth go-live experience
  • Working with our engineering teams, successfully define the requirements and manage the straight-through-processing of trade information from TORA to downstream systems in use by clients (integration work and ongoing change management)
  • Lead client-specific projects – including defining the requirements, creating SOW documents, and project managing until completion
  • Fulfill new requests for clients – from new functionality in the system to important configuration changes – within the time frames required
  • Accurately record all projects and time spent using the systems and processes
  • Actively support cross-regional initiatives for clients and the team to satisfy the company's global goals 



What we are looking for


  • Knowledge of financial products and experience working in the electronic trading space, eg OMS, EMS, FIX connectivity
  • Solid experience within the financial services industry with a deep understanding of systems, applications and programs
  • Demonstrated expertise in business analysis, project management, planning and organization
  • Excellent interpersonal skills in English
  • Comfortable presenting to clients; skilled in listening to clients to gather requirements
  • Ability to multitask in a dynamic environment with a focus on attention to detail
  • Uses analytical skills and a strong sense of urgency to provide solutions and new ideas
  • Ability to forge positive relationships with clients, partners, and within the team
  • Bachelor’s degree


Additional Information

Applicants for employment in the US must have work authorization (that does not now or in the future require sponsorship of a visa for employment authorization in the United States) and need to be located within a commutable distance of a TORA office (New York or Burlingame). We offer a hybrid model of office and remote working, where each employee has the option of working remotely two to three days per week and is following CDC and state guidelines on returning to the workplace safely.


Thank You

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  • Location
    Burlingame , California
  • Department
    Professional Services
  • Employment Type
    Full-Time
  • Minimum Experience
    Mid-level